About Us
About Call Center Cyprus
One of Cyprus's most established contact centres — ISO-certified, award-winning and fully onshore for over 20 years.
20+
Years Operating
GOLD
2023 Award
×4
ISO Certifications
100%
Cyprus Onshore
Who We Are
Call Center Cyprus is one of the most established contact centres in Cyprus, with more than 20 years of uninterrupted operation. Our services are delivered entirely onshore, by locally employed professionals, ensuring consistency, accountability and full compliance with EU and Cyprus regulations.
We serve government, semi-government and private organisations, providing outsourced call center solutions including customer support, helpdesk services, government citizen lines, payment reminders and multilingual call handling.
- Onshore delivery — 100% Cyprus-based team
- GDPR-compliant data processing from day one
- Documented SLA framework and measurable KPIs
- ISO-audited quality and security management
- Business continuity tested and certified
Industry Recognition
GOLD 2023
Best Contact Centre
SILVER 2024
Customer Excellence
SILVER 2021
Customer Excellence
ISO 9001:2015
ISO/IEC 27001:2022
ISO 22301:2019
ISO 18295-1:2017What Sets Us Apart
Local Professionals
All agents and management are Cyprus-based, ensuring cultural understanding and full EU regulatory compliance.
Security & Compliance
ISO/IEC 27001:2022 certified with documented GDPR data processing agreements for every client engagement.
Institutional Governance
Backed by Infocredit Group, providing the stability and governance frameworks required by government and regulated organisations.
Multilingual Capability
Primary service in Greek and English, with additional language support available to meet diverse operational requirements.
ISO Certifications
Certified to four international standards — covering quality, information security, business continuity and contact centre services specifically.
ISO 9001:2015
Quality Management System
ISO/IEC 27001:2022
Information Security Management
ISO 22301:2019
Business Continuity Management
ISO 18295-1:2017
Customer Contact Centre Standard
All certifications issued by EUROCERT.
Group Structure & Ownership
The Corpro Ltd
Call Center Cyprus is operated by The Corpro Ltd, a Cyprus-based professional services company responsible for operational management, governance framework and quality assurance of the contact center.
Infocredit Group Ltd
The Corpro Ltd is a subsidiary of Infocredit Group Ltd, one of Cyprus's most established business services groups, with decades of experience in risk management, compliance and data services. Group backing ensures long-term stability and institutional-grade governance.
Ready to Work Together?
Discuss your outsourced contact center requirements with our team today.