Call Center Services

We support businesses by engaging dedicated, knowledgeable and passionate staff that deliver a superior customer experience 

Call Center Cyprus provides a full-service outsourced call center to manage your customer service requirements, contribute to the growth of your business and help you develop closer relationships with your customers. By placing your customer first, we ensure that you can focus on meeting your business objectives and developing your core activities. Our infrastructure and our experienced staff mean that you can offer the service you require while reducing your administrative costs to a minimum.

Operating Languages: Greek, English, Arabic, Russian, Bulgarian, Turkish, Romanian, and others upon request.

OUR CALL CENTER SERVICES

Sales & Market
Research

  • Collects data/information in order to update client databases
  • Informs clients/prospects about new
    products or services
  • Conducts market research

Customer Support

  • Offers customer assistance
  • Handles debt collection cases
  • Executes reminder calls to clients/
    prospects about upcoming events

Accounts Management

  • Executes card payment via phone
    (PCI DSS compliant)
  • Handles debt collection cases
  • Executes reminder calls for settlement of invoices
  • Receivables Management

Benefits of using out outsourced call center services

  • Fully tailored outsourced call center service
  • No employment/training costs
  • Offer extended opening hours to
    your customers
  • Concentrate on your key business activities and objectives
  • Make use of a fully PCI DSS compliant contact center
  • No IT/infrastructure costs
  • Increased operating capacity

We support businesses by engaging dedicated, knowledgeable and passionate staff that is specifically trained to adjust their manner to your business culture by offering a customized service to meet your standards and deliver a superior customer experience.

The quality of our service is a priority for us at all times. Infocredit Group maintains certifications for

  • Information Security Management Systems (ISO27001:2013)
  • Business Continuity Management Systems (ISO 22301:2012)
  • Quality Management Systems (ISO 9001:2015)
  • Certified with the Payment Card Industry certification (PCI DSS)
    which enables it to securely process credit card payments.

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