GOLD 2023 · SILVER 2024 · ISO Certified#1 Call Center in CyprusCyprus' most trusted outsourced contact centre.
No upfront fees · NDA on request · Reply within 2 business hours
Part of
20+
Years in Cyprus
4
ISO Certifications
24/7
EN & GR Support
1M+
Calls Handled
Trusted by Cyprus government, banking, telecom & enterprise leaders
Live Performance
Real-time service metrics from our Cyprus contact centre
Reporting period: last 12 months
Agents Online Now
Inbound Calls & Social Interactions
Answer Rate
Avg. Pickup Time
Call Center Cyprus is operated by The Corpro Ltd and forms part of Infocredit Group Ltd, one of Cyprus' most established business services groups.
Built for regulated, public-sector operations
Our certifications, controls and procurement posture are designed to satisfy Cyprus government tender requirements and EU data-protection law.
ISO 9001:2015
Quality System
ISO 27001:2022
Information Security
ISO 22301:2019
Business Continuity
ISO 18295-1:2017
Call Center Services
GDPR Compliant
EU data-protection compliant operations with documented lawful basis, DPIA support and EU-only data residency.
Recorded & Encrypted Calls
Voice and screen recordings stored in Cyprus with role-based access and configurable retention windows.
Procurement-Ready
Tender-ready documentation: NDAs, DPAs, business continuity plan and references from Cyprus public-sector clients.
Cyprus Law & Jurisdiction
Contracts under Cyprus law, invoicing in EUR, and a Cyprus-registered legal entity (The Corpro Ltd).
Vetted, Cyprus-Based Agents
All agents are onshore employees with background screening, signed confidentiality and continuous QA monitoring.
Business Continuity Tested
ISO 22301-aligned BCP with dual-site failover, tested annually and reportable to procurement auditors.
Why Choose Call Center Cyprus
20+ years of continuous operation in Cyprus
Award-Winning Contact Center (GOLD 2023 | SILVER 2024 | SILVER 2021)
Cyprus-based, onshore delivery
Part of Infocredit Group
What we deliver
Call center services built for Cyprus
Production-ready call center and contact centre services — each delivered onshore from Nicosia under ISO-certified processes.
Trusted Across Sectors
Industries We Serve
Serving organisations across Cyprus's key industries with ISO-certified, bilingual call center and contact centre services.
Citizen helplines, appointment booking and multilingual public information services.
Customer care, billing enquiries and outage response for utilities and authorities.
Card support, fraud triage, collections and KYC follow-ups under ISO 27001 controls.
Tier-1 technical support, fault reporting and retention campaigns 24/7.
GDPR-compliant patient lines, appointment scheduling and prescription reminders.
Admissions enquiries, student support and event registration for schools and universities.
What Our Partners Say
"Call Center Cyprus has been our trusted partner for government citizen lines for over a decade. Their professionalism, compliance standards and reliability are exceptional."
"We needed a contact center that could handle sensitive financial communications with full data security compliance. They delivered beyond expectations."
"The seamless bilingual support and ISO-certified processes gave us confidence to outsource our entire helpdesk operation. Outstanding service continuity."
Government & Semi-Government Focus
We support citizen-facing services requiring confidentiality, continuity and accountability, including information lines, appointment scheduling and regulated communications.
- Citizen information lines
- Appointment scheduling systems
- Regulated communications handling
- GDPR-compliant operations
20+
Years of Experience
GOLD 2023
Best Contact Centre
ISO 9001:2015ISO 27001:2022ISO 22301:2019ISO 18295-1:2017Ready to Partner with Us?
Contact us today to discuss your contact center requirements and discover how we can support your organisation.