Service
Call Center Famagusta | Ayia Napa & Protaras Support
Seasonal, multilingual contact-centre capacity for Ayia Napa, Protaras and Paralimni operators.
The Famagusta district — Ayia Napa, Protaras, Paralimni and Deryneia — runs Cyprus' most seasonal economy. Between May and October, hotel reservation lines, restaurant bookings, watersports and excursion desks, transfer operators and holiday-rental managers face call volumes many times their winter baseline, in English, Greek, Russian, Hebrew, German and Polish. Hiring for that peak locally is expensive and slow. Our Famagusta-facing desks give you a trained, bilingual reserve pool activated each spring, full peak staffing through the season and controlled scale-back in winter — under ISO 9001, ISO 27001 and ISO 18295, with EU data residency and monthly on-site reviews at your property.
What is included
- Hotel & resort reservation lines for Ayia Napa and Protaras
- Restaurant, bar and venue booking handling
- Watersports, excursion and transfer desks
- Holiday-rental and villa guest support
- Seasonal scaling: peak-season surge, winter scale-back
- Multilingual handling (EL/EN/RU/HE/DE/PL)
- 24/7 guest hotline and out-of-hours emergency cover
- Review-request and post-stay follow-up campaigns
How we deliver
- 1
Pre-season discovery
We map your season curve, booking systems and languages before March.
- 2
Seasonal staffing plan
Month-by-month seat plan so you pay only for the capacity each month needs.
- 3
Training on your property
Agents trained on your rooms, menus, excursions and cancellation rules.
- 4
Peak-season operation
Full multilingual coverage May–October with live SLA dashboards.
- 5
Post-season review
On-site review of conversion, CSAT and next-season improvements.
Expected outcomes
3x
peak-season capacity without permanent hires
6
languages available on Famagusta guest lines
24/7
guest hotline cover through the season
Frequently Asked Questions
Do you cover Ayia Napa and Protaras specifically?
Yes. Ayia Napa, Protaras, Paralimni and Deryneia businesses are served by dedicated seasonal desks briefed on local venues, transfer routes and excursion operators.
Can you scale up only for the summer season?
Yes. A trained reserve pool is activated in spring, peak staffing runs May–October and capacity scales back for winter. You are billed on the seats used each month.
Which languages do you cover for Famagusta tourism?
Greek and English as standard, with Russian, Hebrew, German and Polish available on request for guest-facing lines.
Can you take reservations directly into our booking system?
Yes. We work inside your PMS, channel manager or booking platform, so availability and rates stay accurate with no double entry.
Do you handle out-of-hours guest emergencies?
Yes. A 24/7 hotline handles lockouts, maintenance, medical signposting and escalation to your duty manager under an agreed protocol.
Are you GDPR-compliant and EU-resident?
Yes. All operations run from our Cyprus (EU) facility under ISO 27001 and ISO 9001. We sign a full DPA, keep customer data inside the EU and never sub-contract offshore.
How do I request a quote?
Call +357 22 398296, email info@callcentercyprus.com or use our contact form. You will receive a scoped proposal within two business days.
Discuss this service with our team
Tell us about your volumes, channels and timelines — we will respond with a scoped proposal within two business days.