Service
Call Center Larnaca | Airport & Logistics Support
Contact-centre support for Larnaca's airport, logistics and regional business ecosystem.
Larnaca sits at the operational crossroads of Cyprus. The country's main international airport, its largest cargo port, the biggest logistics and e-commerce fulfilment operations, plus a rapidly growing hospitality and residential-real-estate market are all within a 15-minute radius. Every one of these operators needs a bilingual contact centre able to handle passenger and freight enquiries in Greek and English, coordinate multilingual airport hospitality, respond to logistics events in real time and pick up seasonal hospitality overflow. We run Larnaca-focused desks that do exactly this — with 24/7 shift cover matched to flight schedules and freight-window SLAs.
What is included
- Airport passenger enquiries, luggage & rebooking support
- Air-cargo, port & 3PL logistics customer service
- E-commerce order status, returns & COD reconciliation
- Hospitality reservation handling for Larnaca-area hotels
- Bilingual 24/7 emergency & incident hotlines
- CRM & TMS/WMS integration for logistics operators
- Shift patterns matched to flight schedules & freight windows
- GDPR-compliant passenger & shipper data handling
How we deliver
- 1
Operational rhythm mapping
We map your flight, freight or booking rhythms to design shift patterns that hit peak load.
- 2
Systems & IVR design
IVR trees for airline, logistics or hospitality use cases with skill-based routing.
- 3
Training on operational events
Agents trained on delay-scenario scripts, missed-connection protocols and lost-cargo escalations.
- 4
Pilot during real peak
Pilot deliberately timed to a peak season (summer flights, Black-Friday freight, tourist arrivals).
- 5
Steady state with incident debriefs
Weekly incident debriefs on any high-severity event, feeding runbooks and scripts.
Expected outcomes
24/7
flight-schedule-aligned shift cover
<10s
target ASA on disruption-event hotlines
EL/EN
native bilingual on every seat, plus surge multilingual
Frequently Asked Questions
Can you handle passenger enquiries around flight disruption?
Yes. We run disruption playbooks covering delays, cancellations, missed connections, luggage tracking, EC 261/2004 compensation eligibility and rebooking coordination — bilingual, with surge multilingual for high-inbound-tourism periods.
Do you integrate with logistics platforms (TMS, WMS)?
Yes. Our agents log in via secure VPN+MFA to Cargowise, Descartes, Blue Yonder, Manhattan Associates and most in-house systems. We stay entirely inside your operational data.
Can you scale up for tourism-season inbound?
Yes. From April to October we ramp up multilingual coverage (EN/EL/RU/DE) to absorb hospitality and airport inbound peaks, then scale back off-season so you pay only for what you use.
Do you have Larnaca on-site presence?
Operations run from our Nicosia facility, which is a 30-minute drive from Larnaca. We host on-site client meetings in Larnaca on request and run quarterly business reviews there.
Can you handle e-commerce COD reconciliation for Larnaca-area retailers?
Yes. We handle COD confirmation calls, cash-in-transit coordination, delivery-window rescheduling and returned-goods logistics for local and pan-Cyprus e-commerce operators.
Are you GDPR-compliant and EU-resident?
Yes. All operations run from our Cyprus (EU) facility under ISO 27001 and ISO 9001. We sign a full DPA, keep customer data inside the EU and never sub-contract offshore.
How do I request a quote?
Call +357 22 398296, email info@callcentercyprus.com or use our contact form. You will receive a scoped proposal within two business days.
Discuss this service with our team
Tell us about your volumes, channels and timelines — we will respond with a scoped proposal within two business days.