Service
Call Center Limassol | Multilingual Contact Centre
The multilingual contact centre chosen by Limassol's fintech, forex and shipping sectors.
Limassol is Cyprus' international business hub — home to the island's largest concentration of forex/CFD brokers, fintech firms, shipping and ship-management companies, international audit and law practices, and a Russian, Ukrainian and Israeli expatriate community with matching demand for multilingual support. A Limassol customer profile is different from Nicosia's: less domestic government, far more EU-served, English-first and heavily multilingual. Our contact-centre offering for Limassol is calibrated for that reality — with dedicated multilingual desks (EL/EN/RU/DE, plus French for luxury real-estate and yacht clients), fintech-grade KYC/AML back-office capacity and forex-specific compliance training baked into agent onboarding.
What is included
- Multilingual desk: EN, EL, RU, DE (FR, IT on request)
- Fintech & forex/CFD customer service (CySEC-aware)
- Shipping & ship-management crew and client desks
- International real-estate & yacht-brokerage customer support
- KYC/AML back-office & periodic-review capacity
- 24/7 English-first multilingual queues
- CRM / CFD platform integration (MetaTrader, cTrader, Salesforce Financial Services)
- GDPR & MiFID II compliant call recording & retention
How we deliver
- 1
Language & compliance scoping
We map your caller-language mix and regulatory framework (CySEC, MiFID II, AMLD).
- 2
Multilingual team build
Recruitment against native profiles per language, culturally calibrated for target markets.
- 3
Compliance & product training
CySEC/AMLD training for fintech, MLC/ISM for shipping, plus your product certification.
- 4
Pilot with recorded QA
2-4 weeks pilot with regulator-grade recording and per-language QA sampling.
- 5
Steady-state & regulator reporting
Monthly per-language SLA/CSAT plus regulator-ready complaint and audit-log packs.
Expected outcomes
5+
native languages fielded for Limassol accounts
90%+
CSAT sustained on English-first international queues
MiFID II
compliant recording, retention & subject-access handling
Frequently Asked Questions
Do you support forex and CFD brokers under CySEC?
Yes. Our multilingual team is trained on CySEC investor-protection rules, MiFID II record-keeping, AMLD 5/6 onboarding checks and complaint handling under CySEC circulars. All calls are recorded and retained per regulator requirements.
Can you cover Russian and Ukrainian for our Limassol customer base?
Yes. Both languages are staffed at scale from Cyprus itself — no offshoring — with a dedicated backup pool. Coverage extends to voice, email, chat and WhatsApp.
What shipping / maritime experience do you have?
We support crew helpdesks, port-agent 24/7 lines, shipping insurance FNOL and client-relations desks for Limassol-based ship-management companies. Agents handle bilingual voice plus written channels in the standard maritime English register.
Can you integrate with MetaTrader / cTrader / Salesforce FS?
Yes. Our agents log into your trading and CRM platforms via secure VPN+MFA. We do not store client positions, PII or trade history on our side.
Do you offer 24/7 English-first support?
Yes. Because Limassol serves a global customer base, most Limassol accounts opt for a fully English-first, 24/7 queue with Greek and other languages available on request.
Do you have Limassol on-site presence?
Our operational floor is in Nicosia, but we host Limassol client meetings on request and run quarterly account reviews at your Limassol office. Data and staff always stay inside Cyprus / the EU.
Are you GDPR-compliant and EU-resident?
Yes. All operations run from our Cyprus (EU) facility under ISO 27001 and ISO 9001. We sign a full DPA, keep customer data inside the EU and never sub-contract offshore.
How do I request a quote?
Call +357 22 398296, email info@callcentercyprus.com or use our contact form. You will receive a scoped proposal within two business days.
Discuss this service with our team
Tell us about your volumes, channels and timelines — we will respond with a scoped proposal within two business days.