Our Services

Outsourced Call Center Services in Cyprus

Name: Call Center Cyprus
Address: Cyprus, CY
Telephone: +357 22 398296
Price range: $$

ISO-certified contact center solutions for public and private organisations — delivered by a Cyprus-based team with 20+ years of experience

Our Service Portfolio

Customer Support & Helpdesk Services

Inbound and outbound customer support services designed to ensure timely, accurate and professional handling of enquiries across multiple channels.

Multi-channel support
First call resolution focus
24/7 availability options

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Call Center Outsourcing for Cyprus

End-to-end outsourced contact center solutions for Cypriot organisations seeking operational efficiency, service continuity and cost predictability.

Full operational management
Scalable solutions
Local Cyprus-based team

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Government & Public Sector Contact Centers

Dedicated solutions for government and semi-government institutions, including citizen support lines, public information services and appointment management.

GDPR compliant operations
Citizen-focused service
Institutional governance

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Payment Reminder & Receivables Support

Professional outbound communication services supporting payment reminders and receivables processes, delivered in a compliant and ethical manner.

Ethical collection practices
Regulatory compliance
Detailed reporting

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Multilingual Call Handling

Support in multiple languages to serve diverse audiences, ensuring clear communication and cultural understanding.

Greek & English support
Additional languages available
Cultural awareness training

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Outbound Sales, Telemarketing & Marketing Campaigns

Integrated outbound campaigns combining phone, email and SMS for lead generation, customer acquisition, upselling and retention — tailored for banks, insurance, utilities, retail and service providers in Cyprus. Fully GDPR compliant.

Multi-channel lead generation
Email, SMS & telemarketing
GDPR-compliant scripts

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Technical Support & IT Helpdesk

Dedicated Tier 1–2 technical support for software, hardware and connectivity issues — serving enterprises, ISPs, utilities and government agencies in Greek, English and additional languages.

Tier 1 & Tier 2 support
Ticketing & escalation
SLA-driven response

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Back Office Processing & BPO

End-to-end handling of administrative workflows — data entry, document verification, KYC/AML checks, claims processing and form management — securely outsourced to our Cyprus-based, ISO-certified team.

KYC/AML processing
Data entry & verification
Claims & form handling

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Omnichannel & Digital Channel Support

Seamless customer support across live chat, email, WhatsApp, social media and web ticketing — integrated with voice for a unified customer experience. Ideal for e-commerce, fintech and digital public services.

Live chat & email
WhatsApp & social media
Unified CRM integration

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Virtual Receptionist, Secretarial & Appointment Services

Full-service virtual front office: branded call answering, diary management, email handling, travel booking, document preparation and appointment scheduling — a seamless remote extension of your team for law firms, clinics, SMEs and associations.

Diary & email management
Call answering & scheduling
Travel & document support

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Customer Surveys, Mystery Shopping & Market Research

Structured telephone and omnichannel CSAT/NPS surveys, mystery shopping programs and market research fieldwork — giving Cyprus businesses and public organisations actionable insight on service quality and customer perception.

CSAT & NPS surveys
Mystery shopping programs
Quantitative reporting

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IVR Design & Automated Self-Service

Design, implementation and hosting of Interactive Voice Response (IVR) systems and automated self-service flows — reducing call volumes and improving first-call resolution for utilities, banks and government ministries.

Custom IVR flows
Callback automation
Bilingual voice prompts

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Emergency & Crisis Hotline Management

24/7 dedicated hotline management for emergency response, public information campaigns and crisis communications — designed for ministries, municipalities and regulated utilities in Cyprus, with full surge capacity.

24/7 surge capacity
Crisis comms protocols
Government-grade security

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Healthcare Customer Service Outsourcing

Bilingual patient contact center for Cyprus clinics, hospitals, insurers and pharma — appointment booking, triage routing, refills and billing, under GDPR Article 9 and ISO 27001 controls.

GDPR Art. 9 compliant
Clinical-aware agents
24/7 nurse-on-call routing

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Fintech Customer Support Outsourcing

Bilingual 24/7 support for Cyprus EMIs, neobanks, CIF brokers, CASPs and payment platforms — KYC follow-ups, transaction queries, disputes and Tier-1 trading support under PSD2, MiFID II and MiCA-aware controls.

24/7 multilingual cover
PSD2 / MiFID II aware
Dispute & chargeback intake

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Hospitality & Travel Customer Support

Bilingual 24/7 guest support for Cyprus hotels, resorts, tour operators and DMCs — reservation handling, concierge services, seasonal overflow and multilingual cover in EN, GR, RU and DE.

PMS & OTA integration
Seasonal overflow cover
EN / GR / RU / DE

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Event Management & Registration Services

End-to-end event management for Cyprus conferences, government summits and corporate congresses — delegate registration hotline, secure payments, on-site helpdesk, VIP concierge and post-event reporting in EN, GR, RU and FR/DE.

Delegate registration & payments
On-site badges & helpdesk
Hybrid & virtual event support

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AI Agents & Intelligent Customer Service

NEW

AI-powered Voice Agents, AI Customer Service Agents and Intelligent Help Desk automation — available 24/7, with seamless handover to human agents. Built for government, utilities, banking and enterprise customers in Cyprus.

AI Voice Agents
AI Customer Service Agents
AI Help Desk Automation

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Parliament Candidate Campaign Services

NEW

Comprehensive communication support for parliament candidates and political campaigns. From voter outreach to event coordination, we provide professional, confidential and compliant campaign contact center services.

Voter Outreach & Surveys

Outbound calls to voters, opinion surveys and campaign message delivery

Campaign Hotlines

Dedicated inbound lines for voter questions and campaign information

Event & Appearance Scheduling

Managing town halls, voter meetings and candidate appearances

Constituent Inquiry Handling

Professional handling of citizen questions on behalf of candidates

Outbound Campaign Calls

Targeted outbound campaigns for voter mobilisation and announcements

Full confidentiality
GDPR compliant
Bilingual support (GR/EN)

Frequently Asked Questions

What call center services does Call Center Cyprus offer?

We offer customer support & helpdesk, full call center outsourcing, government & public sector contact centers, payment reminder services, and multilingual call handling in Greek and English.

Is Call Center Cyprus ISO certified?

Yes. We hold ISO 9001:2015, ISO/IEC 27001:2022, ISO 22301:2019 and ISO 18295-1:2017 — the highest standards for quality, security, business continuity and contact centre services.

How can I request a quote for outsourced call center services?

Call us on +357 22 398296, email info@callcentercyprus.com, or fill out our contact form. We respond promptly to all enquiries.

Need a Customised Solution?

+357 22 398296