Service
Outbound Sales, Telemarketing & Marketing Campaigns Cyprus
Proactive sales and marketing campaigns, run by a Cyprus-based, ISO-certified team.
We design and run integrated outbound programmes that combine telemarketing, cold calling, email campaigns and SMS outreach to generate qualified leads, win back lapsed customers and grow account value — all delivered by trained, in-house agents under strict GDPR and ISO 18295 governance.
What is included
- B2B & B2C lead generation campaigns
- Cold calling & warm follow-up programmes
- Email marketing campaigns with tracking & A/B testing
- SMS/WhatsApp outreach & appointment reminders
- Upselling, cross-selling & retention
- Appointment setting for field sales teams
- CRM integration & real-time pipeline reporting
- Bilingual Greek and English scripts
- Recorded calls with QA scoring
How we deliver
- 1
Discovery & target list scoping
We map the offer, ICP, objections and success metrics, then validate the contact list against GDPR lawful basis.
- 2
Multi-channel script & campaign design
Bilingual scripts, email templates, SMS sequences and a QA scorecard are written and signed off by the client.
- 3
Pilot wave (2 weeks)
A small wave validates conversion, talk-time, open rates and reach assumptions before scaling.
- 4
Scale, monitor, iterate
Daily dashboards, weekly QA calibrations and monthly campaign reviews drive continuous improvement across all channels.
Expected outcomes
20–35%
typical uplift in qualified pipeline within 90 days
25–40%
open rates on bilingual email campaigns
<48h
speed-to-lead on inbound web enquiries
100%
call recording and GDPR audit trail
Frequently Asked Questions
Is outbound telemarketing legal in Cyprus?
Yes, when conducted under a valid GDPR lawful basis (consent, legitimate interest or contract) and the national do-not-call regime. We verify every list before dialling.
Do you run email and SMS campaigns as well as calls?
Yes. We design and deliver integrated multi-channel campaigns combining phone, email and SMS for maximum reach and conversion, all tracked through a unified CRM.
What sectors do you run outbound campaigns for?
Banking, insurance, telecoms, utilities, energy, B2B technology, retail, hospitality and professional services across Cyprus and the wider Greek-speaking market.
How quickly can a campaign go live?
A standard pilot can launch in 10–15 business days from contract signature, including scripts, templates, QA framework and CRM integration.
How do you measure campaign success?
We track contact rate, conversion rate, cost per qualified lead, revenue per hour and ROI. Daily dashboards and weekly reviews with your team keep every KPI visible in real time.
Are your agents based in Cyprus?
Yes. 100% of our agents are Cyprus-based, native or near-native bilingual EN/GR speakers, employed in-house under our ISO 18295 certified operations — no offshoring.
What is the minimum campaign size?
We accept pilots from as few as 500 records or 40 agent-hours. Enterprise campaigns typically start at 5,000+ records with dedicated seat allocations.
Can you build lead lists for us?
Yes. We source B2B lists from validated EU-compliant providers and enrich B2C lists you already own. Every list is checked against GDPR lawful basis and Cyprus do-not-call registers before dialling.
Do you offer performance-based pricing?
For qualifying B2C campaigns we blend a base seat rate with a per-qualified-lead or per-sale bonus. Pure success-only pricing is available for high-volume, well-defined offers after a paid pilot.
Do you record every outbound call?
Yes — 100% of outbound calls are recorded with GDPR-compliant consent notices, stored encrypted for the retention period agreed in your DPA, and made available for QA and audit at any time.
Can you integrate with our CRM?
Yes. We integrate natively with Salesforce, HubSpot, Zoho, Dynamics 365, Pipedrive and custom CRMs via REST/GraphQL APIs so leads, dispositions and recordings flow into your pipeline in real time.
How do you handle objections and do-not-call requests?
Every agent follows an approved objection-handling framework and immediately flags do-not-call requests into a suppression list synced across all future campaigns within 24 hours.
What hours do outbound campaigns run?
B2C dialling runs 09:00–20:00 local time on weekdays and Saturdays 10:00–15:00, respecting Cyprus telemarketing regulations. B2B outreach runs during business hours in the target market's timezone.
How do I request a quote for outbound sales?
Call +357 22 398296, email info@callcentercyprus.com or use the contact form. We respond within 2 business hours with a tailored proposal covering scope, staffing, SLAs and price.
Can outbound campaigns run in multiple languages?
Yes. Beyond native Greek and English, we staff Russian, French, Arabic and German speakers for campaigns targeting expatriate, tourism and cross-border B2B audiences.
Discuss this service with our team
Tell us about your volumes, channels and timelines — we will respond with a scoped proposal within two business days.
Related services
Explore other Cyprus-based, ISO-certified contact centre services frequently paired with this one.
Surveys & Mystery Shopping
Turn customer voice into board-ready evidence.
Learn more about Surveys & Mystery ShoppingOmnichannel & Digital Support
One conversation, every channel — handled by a Cyprus team.
Learn more about Omnichannel & Digital SupportVirtual Receptionist & Secretarial
Never miss a call — or a deadline. Your full-service remote front office.
Learn more about Virtual Receptionist & Secretarial