Service
Answering Service Cyprus — Bilingual Call Answering
A live Cyprus receptionist answering your calls under your brand — 24/7, in Greek and English.
Missed calls are lost business. Our Cyprus answering service acts as a fully-briefed extension of your reception: our agents answer under your company name, use your greeting script, capture the caller's details, book appointments into your calendar, patch urgent calls through to the on-call number and email or SMS you a structured summary. It is a real person on the line — not an IVR, not a voicemail — 24 hours a day, in Greek or English.
What is included
- Live bilingual receptionist under your brand
- Custom greeting, call-flow & message-template scripts
- 24/7/365 cover including nights, weekends & holidays
- Appointment booking into Google/Outlook/Calendly calendars
- Urgent-call patch-through to your on-call mobile
- Structured message delivery via email, SMS or Teams/Slack
- Overflow, holiday & lunch-hour cover for in-house reception
- Optional legal & medical intake forms with GDPR consent capture
How we deliver
- 1
Onboarding call & script build
30-minute call to build your greeting, call-flow, escalation logic and message template.
- 2
Number provisioning or forwarding
We either provide a new Cyprus number or you forward your line to us — always, after-hours or on busy.
- 3
Calendar & CRM integration
Read/write access to your Google or Outlook calendar and optional CRM push (HubSpot, Salesforce, Pipedrive).
- 4
Live within 5 business days
Standard onboarding runs in 5 working days. Urgent activations can be same-week.
- 5
Quarterly review & script tuning
Every quarter we review missed-call rate, message quality and script tweaks with you.
Expected outcomes
<3 rings
target answer speed on your business line
0
missed calls during holidays, lunches & after-hours
5 days
from signed contract to live service
Frequently Asked Questions
Who typically uses a Cyprus answering service?
Law firms, medical clinics and dentists, property managers, tradespeople and contractors, professional-services boutiques, marketing agencies, e-commerce brands and any SME that cannot justify a full-time receptionist but cannot afford to miss calls.
Do agents answer with my company name?
Yes. We build a bespoke greeting during onboarding, and every agent scheduled on your account reads it verbatim in Greek or English depending on caller preference. Callers experience it as your own reception.
Can you book appointments into my calendar?
Yes. We integrate with Google Calendar, Outlook, Calendly, Acuity, Nexudus, Cliniko and most SaaS booking tools. We can also work with a shared Google Sheet if you prefer minimum tooling.
What happens with genuinely urgent calls?
Your onboarding script defines an "urgent" tree — trigger phrases (fire, flood, medical emergency, service outage) route to an immediate patch-through to your on-call number or WhatsApp, with a written summary sent regardless of pickup.
How is the answering service priced?
Two common models: (a) per-call flat fee (best for low-volume overflow), (b) per-minute (best for medium volumes with mixed call types). Fixed monthly plans are available above ~120 calls/month.
Do you also handle after-hours only?
Yes. Many customers keep their in-house reception during business hours and forward the line to us at 18:00, on weekends and on Cyprus public holidays. We hand back the queue and the message log at the start of your next business day.
Are you GDPR compliant and EU-resident?
Yes. All operations run from our Cyprus (EU) facility under ISO 27001 information-security and ISO 9001 quality certifications. We sign a full DPA, keep guest and customer data inside the EU, and never sub-contract offshore.
How quickly can we go live?
A standard onboarding — discovery, agent training, system integrations and pilot — takes 3 to 6 weeks depending on scope. Urgent government or crisis-response engagements can be live in 5 to 10 working days.
How do I request a quote?
Call +357 22 398296, email info@callcentercyprus.com, or use our contact form. You will receive a scoped proposal with pricing bands within two business days.
Discuss this service with our team
Tell us about your volumes, channels and timelines — we will respond with a scoped proposal within two business days.