Service
Back Office Processing & BPO in Cyprus
Move administrative work off your team — keep it inside Cyprus.
We process the high-volume, rules-based work that slows down your core team: KYC and AML checks, document verification, claims, data entry and form management — all inside an ISO 27001 controlled environment.
What is included
- KYC, AML & sanctions screening support
- Document indexing & verification
- Claims, applications & form processing
- Data entry & data cleansing at scale
- Dual-control & maker-checker workflows
- Audit trail on every record
How we deliver
- 1
Process mapping
We document the current workflow, control points and accuracy targets.
- 2
Secure data transfer setup
SFTP, API or VDI access is configured with role-based permissions.
- 3
Pilot batch
A controlled batch validates throughput, accuracy and SLA compliance.
- 4
Steady-state operations
Daily volume reporting and monthly QA audits keep accuracy above target.
Expected outcomes
99%+
data accuracy under maker-checker
40–60%
cost reduction vs. in-house processing
100%
EU data residency — work stays in Cyprus
Frequently Asked Questions
Do you handle regulated KYC for banks?
Yes. We provide first-line KYC operational support under your AML policy, with strict segregation of duties and full audit trail.
Where is the data processed?
All work is performed by our Cyprus-based team inside our ISO 27001 facility — no offshore processing, no data leaves the EU.
What back-office volumes do you handle?
From 1,000 records/month for SMEs up to 500,000+ records/month for banks, insurers and utilities, with elastic capacity that scales up or down against your monthly forecast.
Do you support dual-control and maker-checker workflows?
Yes. Every high-risk record is handled by two independent agents in a maker-checker configuration with full audit trail, in line with banking and insurance operational-risk standards.
How do you transfer data securely?
Via SFTP, secure API integrations or VDI access into your environment. Data at rest is encrypted (AES-256), data in transit is TLS 1.3, and role-based access is enforced with MFA.
What accuracy targets can you commit to?
Standard target is 99%+ accuracy under maker-checker; 99.5%+ for regulated financial-services work. All errors are root-cause-analysed and coaching plans applied monthly.
Do you handle document indexing and OCR?
Yes. We combine OCR pre-processing with human verification for document indexing, classification and data extraction, achieving both speed and audit-grade accuracy.
Can you process claims and insurance applications?
Yes. We handle FNOL intake, claim triage, documentation gathering, adjudication support (non-decisioning), payments processing and customer communications on behalf of insurers.
How do you handle sanctions and PEP screening?
We run first-line screening against your chosen list provider (Refinitiv, Dow Jones, LexisNexis), triage true/false hits and escalate confirmed matches to your MLRO within the agreed SLA.
Do you support 24/7 back-office operations?
Yes. Follow-the-sun and around-the-clock shifts are available for global fintech, insurance and card-scheme clients, with handover briefs at every shift change.
How do you protect against internal fraud?
Segregation of duties, least-privilege access, no personal devices on the floor, CCTV monitoring, background checks and quarterly compliance audits underpin every process.
Can you scale rapidly for seasonal peaks?
Yes. We pre-train a bench each quarter that lets us add 20–50% capacity within 5 business days for tax season, insurance renewal periods or product launches.
What sectors do you serve in Cyprus?
Banks, insurance and reinsurance carriers, fintech, telecoms, utilities, healthcare payers, government agencies and shipping companies — all operating under a Cyprus-domiciled, ISO 27001 model.
How is pricing structured for back-office and BPO?
Choice of per-record/per-transaction pricing, FTE-based pricing or hybrid models. Every proposal includes accuracy and turnaround-time SLAs with credits when we miss targets.
How do I request a quote for back-office services?
Call +357 22 398296, email info@callcentercyprus.com or use the contact form. We respond within 2 business hours with a tailored proposal covering scope, volumes, SLAs and price.
Discuss this service with our team
Tell us about your volumes, channels and timelines — we will respond with a scoped proposal within two business days.
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