Call Center Cyprus — Your Outsourced Contact Centre
Award-winning, ISO-certified outsourced call centre based in Cyprus. 20+ years of continuous operation serving government, semi-government and private-sector organisations — with bilingual Greek/English agents and EU data residency.
A Cyprus contact centre run to the certifications, staffing model and continuity standards that regulated buyers require.
ISO 9001 · 27001 · 22301 · 18295-1 certified
Cyprus-based · EU data residency
Native Greek + business-fluent English
24/7 coverage with documented SLAs
20+ years continuous operation
Government & regulated-sector experience
A Cyprus-based Contact Centre, Trusted by the Public and Private Sector
Call Center Cyprus is operated by The Corpro Ltd, part of Infocredit Group. We deliver outsourced contact-centre services from our Nicosia operations centre — under Cypriot and EU law, with data processed and stored inside the European Union.
For 20+ years we have run public-facing hotlines, citizen-service lines, payment-reminder programmes and enterprise helpdesks for organisations that cannot compromise on continuity, security or accountability. Our operations are audited annually against ISO 9001, ISO/IEC 27001, ISO 22301 and ISO 18295-1 — the international standard for customer contact centres.
Every engagement is governed by a formal SLA, a signed GDPR Data Processing Agreement and documented business-continuity procedures — the baseline our government and regulated-sector clients rely on.
Who We Serve
Call Center Cyprus operates from Nicosia and serves organisations across the Republic of Cyprus, with capability to support Greek- and English-speaking customers across the European Union.
Service area: Cyprus (primary) · European Union
Government
Ministries, agencies and public authorities running citizen-service hotlines, information lines and public-programme helplines under tender-grade security, reporting and continuity requirements.
Public tender compliance
Citizen-service hotlines
EU data residency & GDPR DPA
Semi-Government
Utilities, municipalities, regulators and public-benefit organisations running billing, service, payment-reminder and information lines with regulated consumer-protection obligations.
Utilities & municipalities
Payment-reminder programmes
Consumer-protection compliant scripts
Corporate & Enterprise
Banks, insurers, telecoms, retailers, healthcare providers and fintechs outsourcing customer service, helpdesk, outbound campaigns and back-office workflows to a Cyprus-based EU partner.
Banking, insurance, telco, retail
24/7 helpdesk & overflow support
SLA-governed onboarding
What Our Cyprus Call Centre Delivers
A single Cyprus contact-centre partner across inbound, outbound and back-office workflows — sized to your volumes and governed by one SLA.
Inbound customer service & helpdesk
Multi-channel first-line support — voice, email, chat and social — with escalation to your teams.
Government & citizen-service hotlines
Public-facing lines run to tender-grade security, reporting and continuity standards.
Payment reminders & collections calls
Regulated, script-audited outbound reminder programmes for utilities, banks and semi-government issuers.
Outbound sales & marketing campaigns
Lead qualification, appointment setting and survey campaigns with GDPR-compliant consent handling.
Emergency & crisis hotlines
24/7 activation-ready lines with documented business-continuity and failover procedures.
IVR, virtual receptionist & back office
Self-service, message handling and administrative BPO to offload internal teams.
Four core service lines delivered from our Cyprus contact centre — each with dedicated agents, KPIs and SLAs.
Customer Support — Εξυπηρέτηση Πελατών Κύπρος
Inbound calls · email · live chat · social
Bilingual Greek/English customer support delivered from our Nicosia contact centre. Trained agents handle inbound calls, email, live chat and social messages under agreed service levels — service level, average speed of answer, abandonment, first-contact resolution and CSAT are contracted and reported weekly.
Greek + English native handling
CRM integration (Salesforce, Dynamics, HubSpot)
Weekly SLA & KPI reporting
EU data residency, GDPR-compliant
Help Desk & Technical Support — Τεχνική Υποστήριξη Κύπρος
Level 1 · Level 2 · ticketing · escalation
A dedicated Cyprus-based help desk for IT, telecoms, utilities and enterprise clients. We run Level 1 triage, Level 2 troubleshooting, ticketing, escalation paths and knowledge-base management — integrated with your ITSM (ServiceNow, Zendesk, Freshdesk) and telephony.
Level 1 & Level 2 support
SLA-driven response & resolution times
ITSM integration & knowledge base
24/7 coverage on regulated services
BPO & Back Office — Υπηρεσίες BPO Κύπρος
Data processing · KYC · document indexing · order management
End-to-end BPO and back-office services from our Cyprus operation: data entry and processing, KYC support, document indexing, order management, payment-reminder calls and debt collection support — all under ISO 27001 information security and GDPR-compliant handling.
Appointment booking and diary management for healthcare, professional services, dealerships and B2B sales teams. Inbound scheduling, outbound confirmations, SMS/email reminders and rebooking of missed slots — integrated directly with your calendar or booking system to reduce no-shows.
Call Center Cyprus (operated by The Corpro Ltd, part of Infocredit Group) is an award-winning ISO-certified outsourced contact centre based in Nicosia, Cyprus, with 20+ years of continuous operation serving government, semi-government and private-sector organisations.
Is your call center in Cyprus certified?
Yes. Call Center Cyprus holds ISO 9001:2015 (quality), ISO/IEC 27001:2022 (information security), ISO 22301:2019 (business continuity) and ISO 18295-1:2017 (customer contact centres) — the international benchmark for contact-centre operations.
Do your agents speak Greek and English?
Yes. Our Cyprus contact centre operates natively in Greek and business-fluent English from the same site — ideal for local, EU and international customer bases under one GDPR-compliant framework.
Do you serve government and semi-government organisations?
Yes. We run public-facing hotlines and citizen-service lines for Cypriot government and semi-government bodies, with the security, reporting and continuity documentation required by public tenders.
How quickly can we launch?
Standard onboarding runs 2–6 weeks depending on volume, complexity and regulatory scope. Simple overflow lines can go live within days; regulated public-sector programmes follow a formal tender and DPA process.
Do you offer a full Cyprus-based τηλεφωνικό κέντρο (contact centre) service?
Yes. Our τηλεφωνικό κέντρο (contact centre) operates from Nicosia with Cypriot agents, EU data residency and ISO 27001 information security — covering inbound customer support, outbound campaigns, IVR, appointment booking, order processing and 24/7 hotlines under one operational team.
Do you provide help desk and technical support services?
Yes. We run Level 1 and Level 2 help desk operations for IT, telecoms, utilities and enterprise clients — ticketing, SLA-driven response times, escalation paths, knowledge-base management and integration with your CRM, ITSM or ticketing platform (Salesforce, Dynamics, HubSpot, Zendesk, ServiceNow).
What BPO and back-office services do you offer?
Beyond voice, we deliver end-to-end BPO: back-office data processing, order management, document indexing, KYC support, payment reminder calls, debt collection support, email and live-chat handling, and multilingual customer operations — under ISO 27001 and GDPR.
Do you operate 24/7 and in multiple languages?
Yes. We run 24/7 shifts including nights, weekends and public holidays, and handle customer interactions in Greek and English by default — with additional European languages available on dedicated programmes.
Why choose a Cyprus τηλεφωνικό κέντρο over an offshore provider?
A Cyprus-based τηλεφωνικό κέντρο keeps your data inside the EU, gives you native Greek-speaking agents, aligns with local business hours and public-sector procurement rules, and eliminates the compliance risk of non-EU data transfers — at costs meaningfully below Western Europe.
Talk to Call Center Cyprus
Tell us what you need. We will reply within one business day with a tailored proposal — SLAs, pricing model and onboarding timeline.