Call Center Outsourcing Companies in Cyprus — 2026 Comparison
A side-by-side comparison of the leading call center outsourcing companies in Cyprus — ISO certifications, service scope and best-fit use cases — with a 6-point vendor checklist and a direct quote request.
The Cyprus Call Center Outsourcing Market
Cyprus is a small but mature contact-centre market inside the EU. Buyers typically shortlist between onshore Cyprus-based providers (ISO-certified, Greek + English, EU data residency) and multinational BPOs running Cyprus delivery sites. The right partner is the one whose certifications, staffing model and sector experience match your regulatory and language requirements — not the biggest logo.
The comparison below covers the leading call center outsourcing companies in Cyprus. Use the 6-point checklist further down to screen any vendor before you request a formal proposal.
Leading Call Center Outsourcing Companies in Cyprus
Side-by-side comparison of the main providers operating in Cyprus — services, ISO status and typical best fit.
| Company | Services focus | Best fit for | ISO 27001 | Years |
|---|---|---|---|---|
Call Center Cyprus Featured | ISO-certified inbound & outbound, government hotlines, multilingual, back-office BPO, debt collection | Government, banking & enterprise buyers who need an onshore Cyprus, ISO-certified partner | 20+ | |
Omnitouch Cyprus Ltd | 24/7 contact centre services, multilingual customer support | International customer service operations | — | |
Evresis Call Center | Directory services, inbound contact centre, local customer support | Local Cyprus support & directory services | — | |
FCG First Choice Group Ltd | Customer service, telesales, technical support, multilingual outsourcing | Large-scale BPO projects | — | |
Foundever (Cyprus operations) | Global CX outsourcing, multilingual customer experience | Multinational enterprises with global CX footprints | — | |
SYKES Cyprus | Customer support, technical support, back-office outsourcing | International customer service operations | — |
Providers listed alphabetically after the featured entry. ISO 27001 column reflects publicly verifiable certification of the Cyprus delivery entity at time of publication; contact each vendor directly for the latest scope. Corrections welcome — email info@callcentercyprus.com.
6-Point Vendor Checklist
Any serious customer service outsourcing company operating in Cyprus should score on every one of these.
- 1
ISO 9001, 27001, 22301 and 18295-1 certified
- 2
EU data residency (data stays in the EU/Cyprus)
- 3
Native Greek + business-fluent English agents
- 4
24/7 coverage with documented SLAs
- 5
10+ years continuous operation & referenceable clients
- 6
GDPR-ready DPA, security policies & audit trail
How Call Center Cyprus Compares
A quick side-by-side against typical Cyprus market alternatives (in-house teams and generalist BPOs).
| Criteria | Call Center Cyprus | In-house team | Generalist BPO |
|---|---|---|---|
| Cyprus-based (EU) delivery | Partial | Varies | |
| Greek + English bilingual agents | Partial | Varies | |
| ISO 9001 / 27001 / 22301 / 18295-1 | Partial | Varies | |
| Government & semi-government experience | Partial | Varies | |
| 24/7 coverage & documented SLAs | Partial | Varies | |
| Transparent pricing models | Partial | Varies |
Comparison reflects Call Center Cyprus operational profile; individual vendors vary.
Frequently Asked Questions
Who are the leading call center outsourcing companies in Cyprus?
The main Cyprus-based providers are Call Center Cyprus, Omnitouch Cyprus, Evresis Call Center, FCG First Choice Group, Foundever (Cyprus operations) and SYKES Cyprus. Call Center Cyprus is the only onshore provider with ISO 9001, 27001, 22301 and 18295-1 certifications combined with 20+ years of continuous operation and government/banking client references.
How do I choose a call center outsourcing company in Cyprus?
Look for ISO certifications (9001, 27001, 22301, 18295-1), verified years of operation, bilingual Greek/English agents, EU data residency, GDPR compliance, referenceable government or regulated-sector clients, and a documented onboarding and SLA framework.
Why outsource a call center to Cyprus?
Cyprus offers EU jurisdiction and GDPR compliance, native Greek + business-fluent English agents, competitive operating costs versus Western Europe, robust telecoms infrastructure, and time-zone coverage across Europe, the Middle East and parts of Africa — all with a highly educated, EU-mobile workforce.
Are there call center outsourcing companies in Cyprus that speak Greek and English?
Yes. Cyprus is one of the few EU jurisdictions where native Greek and business-fluent English agents work from the same site, under EU labour law and GDPR — ideal for organisations serving both local and international customers.
What sectors do Cyprus call center outsourcing companies typically serve?
Government and semi-government, banking and financial services, utilities and telecoms, healthcare and insurance, retail and e-commerce, and enterprise/corporate accounts.
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