Call Center Outsourcing in Cyprus — Inbound, Outbound & 24/7 Hotlines
Outsource your voice operations to a Cyprus-based, ISO-certified call centre. Convert fixed staffing cost to variable per-hour pricing, scale for seasonal peaks, and get bilingual agents on the line 24/7.
Why Outsource Your Call Centre?
Running a modern call centre in-house means recruitment, training, telephony, workforce management, quality assurance, ISO compliance and 24/7 rota — every day. Outsourcing collapses all of that into a single monthly line item with contractual SLAs.
Convert fixed cost to variable, per-hour pricing
Instant capacity for peaks & campaigns
24/7 coverage without night-shift overhead
ISO 9001, 27001, 22301, 18295-1 certified
Weekly KPI reporting & call-recording access
20+ years, retention rate > 95%
Call Centre Services We Cover
Full inbound and outbound voice coverage under one operational team — plus overflow when your in-house team is at capacity.
Inbound customer support
Outbound sales & telemarketing
24/7 emergency & crisis hotlines
Technical support & IT helpdesk
Payment reminders & collections
Overflow & after-hours coverage
Flexible Pricing Models
Choose the commercial model that matches your traffic pattern — or combine them across different service lines.
Per-Hour Agent Model
Dedicated or shared agents billed by the productive hour. Best for steady inbound volumes and predictable staffing.
Per-Interaction Model
Billed per handled call, ticket or contact. Best for spiky or seasonal traffic where volume is hard to forecast.
Campaign / Project Model
Fixed fee for a defined outbound campaign or short-term project — sales, surveys, appointment setting, win-back.
Sectors We Serve
Trusted by regulated Cyprus organisations across government, financial services, utilities and enterprise.
Government & Semi-Government
Banking & Financial Services
Utilities & Telecoms
Healthcare & Insurance
Enterprise & Corporate
Retail & E-commerce
Frequently Asked Questions
What is call center outsourcing?
Call center outsourcing is contracting a specialist provider to handle your inbound and/or outbound telephone operations — customer support, sales, collections, hotlines — under agreed volume and service-level commitments.
Do you handle inbound, outbound, or both?
Both. We run inbound customer support and 24/7 hotlines, outbound sales, appointment setting, collections and campaigns, plus blended queues where the same agent flexes between modes.
Can you handle seasonal peaks and overflow?
Yes — overflow and seasonal scaling is one of the main reasons clients outsource. We pre-train a flexible agent pool and scale capacity up or down each week to match your forecast.
What SLAs do you commit to?
Standard commitments include service level (e.g. 80/20), average speed of answer, abandonment rate, first-call resolution and CSAT — locked in the contract and reviewed in monthly governance.
Can we integrate with our CRM and telephony?
Yes. We integrate with major CRM platforms (Salesforce, Dynamics, HubSpot, custom), telephony (SIP, cloud PBX) and ticketing systems, so agents work inside your systems of record.
Ready to Outsource Your Call Centre?
Talk to our team about a tailored proposal — call volumes, SLAs, pricing model, onboarding timeline and pilot wave.
Still evaluating vendors? See our buyer checklist for Cyprus call centre outsourcing companies.