Customer Service Outsourcing in Cyprus — ISO-Certified, EU-Resident, Bilingual
Outsource your customer service to a Cyprus-based contact centre with 20+ years of continuous operation, ISO 9001/27001/22301/18295-1 certifications, and Greek + English bilingual agents on call 24/7.
Why Outsource Customer Service to Cyprus?
The business case is clear: lower cost, faster scalability, built-in compliance, and access to trained bilingual professionals — without hiring, training or managing an internal team.
40–60% lower total cost vs in-house
24/7 bilingual coverage
Scale up or down on demand
ISO 9001, 27001, 22301, 18295-1 certified
EU data residency & GDPR compliant
20+ years operating in Cyprus
What We Handle for You
A single outsourced team covering every customer touchpoint — voice, digital and back-office — under one SLA.
Inbound voice
Email support
Live chat & messaging
Back-office processing
Complaint handling
IVR & self-service
Sectors We Serve
Trusted by regulated Cyprus organisations across government, financial services, utilities and enterprise.
Government & Semi-Government
Banking & Financial Services
Utilities & Telecoms
Healthcare & Insurance
Enterprise & Corporate
Retail & E-commerce
Our 6-Step Onboarding Process
A structured 4–6 week onboarding programme used by government, semi-government and enterprise clients across Cyprus.
- 1Discovery & requirements
- 2Solution design & SLAs
- 3Agent recruitment & training
- 4Systems integration
- 5Pilot wave
- 6Full go-live & governance
Frequently Asked Questions
What is customer service outsourcing?
Customer service outsourcing is the practice of contracting a specialist contact centre to handle your customer interactions — inbound calls, email, chat, back-office — under agreed SLAs, instead of running an in-house team.
How much does customer service outsourcing cost in Cyprus?
Pricing depends on volume, channels, hours of coverage and languages. Typical models are per-agent-hour, per-interaction, or blended monthly retainers. Onshore Cyprus delivery usually costs 40–60% less than an equivalent in-house team once recruitment, training, tech and management overhead are counted.
Is your team GDPR compliant?
Yes. Call Center Cyprus operates under Cypriot and EU law with ISO 27001 information security, EU data residency, DPA agreements and full call-recording controls.
Which languages do your agents cover?
Greek and English as standard, with additional European languages available on request.
How long does onboarding take?
A typical onboarding runs 4–6 weeks: requirements, agent recruitment and training, scripts and knowledge base, CRM/telephony integration, pilot wave, then full cutover.
Ready to Outsource Your Customer Service?
Talk to our team about a tailored proposal — SLAs, pricing model, onboarding timeline and pilot wave.
New to outsourcing? Read our buyer guide to customer service outsourcing companies in Cyprus.