Call Center Cyprus provides a full-service outsourced call center to manage your customer service requirements, contribute to the growth of your business and help you develop closer relationships with your customers. By placing your customer first, we ensure that you can focus on meeting your business objectives and developing your core activities. Our infrastructure and our experienced staff mean that you can offer the service you require while reducing your administrative costs to a minimum.
Operating Languages: Greek, English, Arabic, Russian, Bulgarian, Turkish, Romanian, and others upon request.
OUR CALL CENTER SERVICES
Sales & Market Research
Collects data/information in order to update client databases
Informs clients/prospects about new products or services
Conducts market research
Customer Support
Offers customer assistance
Handles debt collection cases
Executes reminder calls to clients/ prospects about upcoming events
Accounts Management
Executes card payment via phone (PCI DSS compliant)
Handles debt collection cases
Executes reminder calls for settlement of invoices
Receivables Management
Benefits of using out outsourced call center services
Fully tailored outsourced call center service
No employment/training costs
Offer extended opening hours to your customers
Concentrate on your key business activities and objectives
Make use of a fully PCI DSS compliant contact center
No IT/infrastructure costs
Increased operating capacity
We support businesses by engaging dedicated, knowledgeable and passionate staff that is specifically trained to adjust their manner to your business culture by offering a customized service to meet your standards and deliver a superior customer experience.
The quality of our service is a priority for us at all times. Infocredit Group maintains certifications for
Information Security Management Systems (ISO27001:2013)
Business Continuity Management Systems (ISO 22301:2012)
Quality Management Systems (ISO 9001:2015)
Certified with the Payment Card Industry certification (PCI DSS)
which enables it to securely process credit card payments.